SmartScan Auto – Privacy Policy

Last Updated: 10 October 2025

1. Introduction

SmartScan Auto (“we”, “our”, or “us”) respects your privacy and is committed to protecting your personal information.
This Privacy Policy explains how we collect, use, store, and protect your information when you contact us, visit our website, or use our diagnostic services.
We comply with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

2. Information We Collect

We may collect the following personal and vehicle-related information:

  • Your name and contact details (phone number, email address, address)

  • Vehicle details (make, model, registration, VIN, diagnostic data)

  • Booking and service details

  • Payment or invoice details (if applicable)

  • Any communications you send us, such as emails or form submissions

3. How We Collect Information

We collect information directly from you when you:

  • Contact us by phone, email, or via our website

  • Book or request a mobile diagnostic service

  • Provide details during an on-site inspection or consultation

  • Respond to surveys, promotions, or online forms

4. How We Use Your Information

Your personal information is used to:

  • Provide and manage our diagnostic and reporting services

  • Deliver accurate scan results and written reports

  • Communicate with you about bookings, updates, or follow-ups

  • Improve our services and website functionality

  • Meet legal, insurance, or safety obligations

We do not sell or share your personal information for marketing purposes.

5. Storage and Security

All customer and diagnostic data is securely stored and protected from unauthorized access, misuse, or disclosure.
Electronic data is encrypted and stored on secure systems.
Paper-based data (if any) is kept in locked storage until securely destroyed.

6. Sharing of Information

We only share your information when necessary, including:

  • With insurers, law enforcement, or regulatory authorities where legally required

  • With trusted third-party providers (such as website hosts or data processors) who must comply with strict confidentiality and data security standards

7. Access and Correction

You have the right to request access to your personal information or request corrections if details are inaccurate or outdated.
Requests can be made by contacting us directly, and we will respond promptly in accordance with privacy law.

8. Cookies and Website Analytics

Our website may use cookies and analytics tools to monitor performance, traffic, and user behaviour.
This information is anonymous and helps us improve the user experience.
You can disable cookies through your browser settings at any time.

9. Retention of Data

We retain customer and vehicle diagnostic information only as long as necessary to provide services, meet legal requirements, or resolve disputes.
Once no longer required, data is securely deleted or destroyed.

10. Contact Us

For any questions, privacy concerns, or to access your information, please contact:
Email: info@smartscanauto.com
Location: Victoria, Australia